수도권지역에 근무하는 치과직원들의 인구사회특성과 성격이 만족도에 미치는 영향
The effects of socio-demographics and personality types on employee satisfaction at dental clinics in metropolitan areas
이정우, 김양균, 김명기,
소속 상세정보
이정우 ( Lee Jeong-Woo ) - 서울대학교 치과대학원 치과경영정보학교실
김양균 ( Kim Yang-Kyun ) - 경희대학교 경영대학 의료경영학
김명기 ( Kim Myeng-Ki ) - 서울대학교 치과대학원 치과경영정보학교실
KMID : 0355420110350010102
Abstract
Objectives. This study was conducted to evaluate the effects of certain socio-demographic attributes and personality factors on employee satisfaction, and take advantage of the results to implement better personnel management.
Methods. A set of questionnaires was developed by choosing questions from selected studies pertaining to employee satisfaction and by referring to a 5-factor personality analysis model. The data included 269 employees from a total sample 426, working in 21 dental clinics conveniently located in metropolitan areas in Korea. With these data, SPSS (ver. 12.0) was utilized for factor analysis, ANOVA, and regression analysis.
Results. Some statistical differences in task satisfaction were observed depending on differing occupational groups and on educational levels, while the difference in workplace satisfaction occurred only among occupational groups. In particular, turnover intention among the socio-demographic attributes was shown to significantly influence employee satisfaction. Furthermore, factors such as conscientiousness and extroversions from the 5-factors were observed to have an effect on employee satisfaction with a high degree of statistical significance.
Conclusions. Employee satisfaction consisting of task and workplace satisfaction can be improved by managing turnover intention, as well as by employing workers with particular personality factors, which contributed to better personnel management in the health service fields.
키워드
인구사회특성; 인력관리; 직원만족; 5-factor model
employee satisfaction; personnel management; socio-demographics; 5-factor model
원문 및 링크아웃 정보
등재저널 정보